Transparency is our priority. Understand our terms for cancellations and refunds.
At AN-NASR INT. LTD, we understand that plans can change. This policy outlines the procedures and terms for canceling bookings and requesting refunds for our various services, including flights, hotels, tours, and visa assistance.
All cancellation requests must be submitted in writing via email to complaints@annasrgh.com or through your customer dashboard. The date and time the request is received by us will be used to determine the applicable cancellation fees.
Flight cancellations are subject to the specific airline's terms and conditions. In addition to airline fees, AN-NASR INT. LTD charges a service fee for processing cancellations. Non-refundable tickets cannot be refunded under any circumstances.
Hotel cancellation policies vary by property. Most hotels allow free cancellation up to 48-72 hours before check-in. "No-shows" will typically result in a 100% charge of the first night or the full booking, depending on the hotel's policy.
Service fees for visa assistance are strictly non-refundable once the application process has started or documents have been reviewed by our specialists. Embassy fees are also non-refundable as per government regulations.
Customized tour packages involve non-refundable deposits for local guides, transport, and event tickets. These costs will be deducted from any potential refund.
Once a cancellation is approved, refunds will be processed using the original method of payment.
AN-NASR INT. LTD shall not be liable for cancellations resulting from events beyond our control, such as natural disasters, pandemics, political unrest, or flight cancellations by airlines. In such cases, we will strive to provide travel vouchers or rebooking options where possible.
For any questions regarding your booking or to request a cancellation, please contact our support desk: